Refund and Returns Policy

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Refund & Return Policy

Effective Date: 07-12-2025
Website: nawbabfoods.com

Thank you for shopping with Nawbab Foods. We aim to ensure customer satisfaction with every purchase. This Refund & Return Policy explains how returns, replacements, and refunds are handled for products purchased from our website.

1. Return Eligibility

Due to the nature of food and grocery items, returns are only accepted under specific conditions:

You may request a return or replacement if:

  • You received the wrong product
  • The product arrived damaged, expired, or defective
  • The packaging was tampered with upon delivery

To be eligible, items must:

  • Be unused and in original packaging (except defective or expired items)
  • Include proof of purchase/order number

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or partially consumed food items
  • Perishable products after delivery
  • Items without original packaging
  • Products purchased during clearance or special discount sale
  • Any item returned without prior authorization

3. Refund Process

If your refund request is approved:

  • Refunds will be issued to the original payment method used during purchase.
  • Processing time may take 5–10 business days depending on your bank/payment provider.
  • Shipping costs are non-refundable, unless the return is due to our mistake (wrong/damaged item).

4. Replacement Policy

If the product meets return criteria, we may offer:

  • A replacement item
  • Store credit
  • Full or partial refund depending on the issue

Replacement items are shipped after the returned product (if required) is received and inspected.

5. Order Cancellation

  • Orders can be cancelled within 2 hours of purchase if they have not been shipped.
  • Once shipped, cancellation is not guaranteed and may be subject to return policy terms.

6. How to Request a Return/Refund

To start a return request, contact our support team with the following details:

  • Full name
  • Order number
  • Photos of the product (if damaged or defective)
  • Reason for return/refund

📧 Email: support@nawbabfoods.com

Our team will review your request and provide instructions within 24-72 hours.

7. Contact Information

If you have any questions regarding our Refund Policy, please contact us:

📧 Email: support@nawbabfoods.com
📍 Location: New York, United States